Terms Conditions
Welcome to New Friends Tour And Travels. Please read the following terms and conditions carefully before booking our taxi services. By using our services, you agree to these terms and conditions, which apply to all bookings, including local taxi services, outstation taxi services, and other services offered in Lucknow and nearby areas.
1. Booking and Confirmation
- All bookings for taxi services in Lucknow and outstation services must be made in advance through our website, app, or customer support.
- A booking confirmation will be provided after your ride is scheduled. It is your responsibility to review all details and notify us of any discrepancies.
- New Friends Tour And Travels reserves the right to accept or decline any booking request based on availability.
2. Payment Terms
- Our taxi fares are transparent and include base fare, additional distance, waiting charges, and any applicable tolls or taxes.
- Payments can be made via cash, credit/debit cards, or digital payment methods at the time of booking or after completing the ride.
- For outstation taxi services, a minimum advance payment may be required to confirm your booking.
3. Cancellation and Refund Policy
- Cancellations made within a specified time (mentioned at the time of booking) will not incur any charges.
- Late cancellations or no-shows will be subject to a cancellation fee. The exact amount will depend on the type of service and the time of cancellation.
- Refunds for cancellations, if applicable, will be processed within 7-10 business days through the original payment method.
4. Use of Services
- Our services are designed for both local and outstation travel in and around Lucknow. By booking a ride with us, you agree to use the services for lawful purposes only.
- New Friends Tour And Travels reserves the right to refuse services if the customer’s behavior is deemed inappropriate, unsafe, or abusive toward our drivers or staff.
- Any damage caused to the vehicle by passengers will be charged to the customer responsible.
5. Driver and Vehicle Allocation
- While we strive to allocate your preferred vehicle and driver, New Friends Tour And Travels reserves the right to allocate any available driver or vehicle based on availability.
- We ensure all our vehicles are well-maintained and drivers are professional, ensuring the best taxi service in Lucknow.
6. Luggage and Personal Belongings
- Passengers are responsible for their luggage and personal belongings during the ride. New Friends Tour And Travels is not responsible for any loss, theft, or damage to personal items left in the vehicle.
7. Liability
- New Friends Tour And Travels will not be held liable for any delay, accident, or inconvenience caused by external factors such as traffic, weather, or mechanical breakdowns.
- While we strive for punctuality, unforeseen circumstances may affect the timing of your ride.
8. Safety Measures
- All passengers are required to wear seatbelts during the ride. We prioritize passenger safety and ensure our vehicles comply with local traffic and safety regulations.
- If a passenger violates safety rules, the driver reserves the right to terminate the service.
9. Outstation Travel Terms
- For outstation taxi services, any tolls, parking fees, or state entry taxes incurred during the trip will be charged to the customer.
- Outstation rides may also include driver allowances for multi-day trips, which will be added to the fare.
- Outstation bookings are subject to road conditions, weather, and other factors that may impact travel times.
10. Modifications and Updates
- New Friends Tour And Travels reserves the right to modify these terms and conditions at any time. Customers will be informed of significant changes, and continued use of the service after such changes will be considered acceptance of the updated terms.
By using our taxi services in Lucknow, you acknowledge that you have read, understood, and agreed to these terms and conditions. We strive to provide the most reliable and efficient local and outstation taxi service to meet your travel needs.